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A helping hand

Support

Porcelain Pooetry is on the App Store, Google Play, Apple TV, Android TV, and as a free web app at pooetry.app. Most troubles can be settled from the app's Settings; the rest is a note away.

A voice I bought is locked

On the device you bought it with, open Settings and tap Restore purchases: the store confirms the purchase and the voice unlocks. On any other device, including Android and the TVs, enter your Pooetry key under Settings → Redeem a key. Every purchase comes with one, shown in Settings on the device that bought it, and it works on three devices.

I have lost my Pooetry key

Bought on the web? Enter the email you paid with under Settings → Lost your key in the web app and we will mail every key on that receipt. Bought in a store? Restore purchases on that device shows the key again. Gift keys arrive by email from the giver; ask them to forward the note.

Refunds

Store purchases are refunded by the store: Apple through reportaproblem.apple.com, Google through Play's order history. Web purchases and gifts: write to us below with the email on the receipt.

Narration will not play

Check your connection and volume, then try again. A locked voice plays only its first two lines until it is hired. On Wi-Fi, reopen the app to retry offline audio downloads; you can clear downloaded audio in Settings if a cached file is damaged. A voice marked coming soon on a pooem has simply not recorded it yet.

The forecast is missing

Turn on Location services in Porcelain Pooetry Settings and in your device settings, or choose a Home Area. Then return to Today while online. Apple TV has no GPS: enter a ZIP code in its Settings.

A reminder did not arrive

Enable Daily reminder in Porcelain Pooetry Settings and allow notifications when prompted. Battery-saving or focus modes can delay notifications; verify Porcelain Pooetry is allowed in your device notification settings.

Privacy and your data

The app keeps no account: your device signs in anonymously. To have your device's purchase record deleted, send us its Pooetry ID (shown at the bottom of Settings) using the form below. Our privacy notice has the rest.

Still stuck? Write to the parlor

Tell us the device, what you tapped, and what happened. Include your Pooetry ID for anything about a purchase. We read every note — usually before the next scheduled movement.